Thank you for choosing to book with us, we look forward to meeting you.
By making this booking, you are entering into an agreement with us, therefore we would kindly ask that you take some time to read the terms and conditions below.
For all bookings we require £30 deposit per room, (either bank transfer or cheque). We will send you an email or text to confirm the booking.
The final balance is due 2 weeks before arrival, we except the following forms of payment; Cash, Cheque, or bank transfer.
Prices are per room per night and include complementary continental breakfast and all taxes.
In the unlikely event of your booking being cancelled or curtailed, we are entitled by law to charge for booked accommodation not taken up. If cancellation within 14 days of arrival, a cancellation fee will be charged (in the form of a deposit). Cancellation within 48 hours of arrival (or non-arrival or curtailment of stay) will result in the full amount being charged. We will endeavour to re-let the accommodation on your behalf and if successful, we will refund the cost less the deposit. Deposits are non-returnable if cancellation occurs within 14 days of arrival and we are unable to re-let the room. To avoid any misunderstanding, we recommend all our guests to insure against cancellation.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Your accommodation will be available to you from 12 pm on day the of arrival unless otherwise arranged. We may not be able to accommodate if you arrive earlier than the agreed time, as we will be busy preparing your rooms. Please ensure you contact us as soon as possible regarding your arrival time, if not arriving in daylight hours. Failure to notify us regarding an agreed time may result in there being nobody available at the property to welcome you. Please be ready to leave your accommodation by 10.30 am on the day of departure unless otherwise arranged.
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur.
We do not normally charge for minor breakages, but we reserve the right to make a charge to the guests for repair or making good, if the damage or breakage is significant we may make an additional charge if you did not report this.
We do not accept liability for damage, loss or injury to any member of your party or any vehicle or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Unfortunately, we cannot allow pets to stay.
We welcome children at the property, however prior notice must be given in order for us to arrange accommodation that suits everyone. We can accommodate babies, however this would have to be as part of a group booking for all rooms, so that all guests are happy with any babies staying.
Please be aware there are 4 guest parking spaces at the front of the property. You may park in front of the glass panels at the front of the annex or on the driveway at the front of the house, depending on what is available when you arrive.
Castle View Rooms is strictly non-smoking within the house. Smoking is permitted in the garden.
Any data gathered during the course of your booking may be held on a computer, we execute appropriate protection of all personal provided.
Terms and Conditions for Castle View House to follow.